Our aim is simple:

Always deliver great outcomes and exceed your expectations. Over the years we have developed a process to ensure successful implementation of audio/visual projects. We use this framework to understand your requirements and ensure clear communication throughout the journey.

1. Your goals.

Our initial discussion will focus on what you are trying to achieve and what’s important to you.
We’ll meet to discuss your venue in detail, and how you would like it to function.
We’ll agree on a scope of works, then give you budget guidance to ensure that we’ve understood your requirements.

2. Solution Design.

Our engineering team will develop a detailed design for your system.
We’ll work closely with your design team and stakeholders to ensure all aspects of the solution are tightly integrated.
We will meet with you to review the design proposal, our guarantees and we will discuss any options with you.
After acceptance, we will confirm and guarantee your start and finish dates in writing.

3. Installation.

Your new hardware and accessories will be ordered and delivered to your site.
Your certified installers and any specialised equipment are scheduled to begin on an agreed date.
Once the installation is complete, final testing and commissioning of your system is undertaken to ensure there are no faults.
Your equipment is now performing at it’s very best.

4. Handover.

When all installation and commissioning is complete, we’ll take you for a walkthrough inspection of your system,
so you can see the completed works and get an understanding of what the system does and how to use it.
We provide in-depth training as required for your team to ensure you get the most of your investment.
For your reference, we provide documentation, schematics, and user manuals for your system.

5. Service & Support.

To ensure you get the most from your investment, we provide ongoing support including team service and maintenance, team training, remote support, system monitoring.

For your peace of mind, we offer service contracts that can include regular scheduled maintenance, unlimited remote support, and callout fees covered in a convenient monthly subscription.

6. Supplies & Consumables.

We offer a range of carefully curated supplies and consumables that you can trust, because we’ve only selected items that we trust to use ourselves and are happy to recommend.

For your convenience, you can purchase on our online store or you can give our sales team a call for specialist advise or to discuss your bulk purchasing needs.